Unfortunately we can’t place items on backorder. We do our best not to advertise products that are currently out of stock.

We appreciate hearing from our happy customers and sharing your positive feedback with our team. You can leave a review on each product page. Sharing your experience about dimensions, results, material etc. will help others in choosing the right product for them.

We want to hear it! When you start your return online, please let us know why you’re returning it.

You can check out all of our brands on our creators page here.

Even easier, you can type the brand name into the search toolbar on the top left side of the screen to see all of the items available from that brand. If the brand you love isn’t showing up, let us know and we can reach out to them. 

Cookies are small amounts of data sent from a website to your browser and are stored on your computer's hard drive to make it easier and faster for a website to load. Your browser's preferences usually have 'cookies enabled'. This means each website can send its own cookie to your browser. Cookies cannot access your personal information but use anonymous unique identifiers.

To shop with NNAW, cookies need to be enabled on your browser for you to add products to your cart and access your account information. If you are using a public computer or share your computer with others, please log out before leaving your computer unattended to protect your information.

For more information about how we use cookies, please see our Privacy Statement.

Our ABN is 30 902 704 136.

‘NOR’... Sounds a little Scandinavian, don’t you think?

If your order has been successful you will receive an automated email to confirm your order has been received by us, and is being processed. (These can sometimes land in your junk or spam folder so check in there too)

This email means the payment was successful, however if item(s) are no longer in stock, or we notice there may be a security issue with your payment, we’ll contact you as soon as possible to resolve the situation.

If the item(s) are in stock and there are no other issues, you will receive an email confirming your item(s) have been dispatched.

You can also find your order confirmation and status under your NNAW account. If you haven’t received this email yet, please reach out to our team through our contact form, so we can sort it out and make sure everything is processed correctly.

Our creators like to evolve and refine their range from time to time, and this means that we may not always restock some items once sold out. If you notice this, you can reach out to us through our contact form with the name, brand and SKU number of the item(s) and we can let you know when OR if it is coming back online. 

Any store credit you have is automatically applied to all items in your order determined by each item’s value. Store credit allows for a refundable amount on individual items and is therefore not wholly deducted from the overall price of the order.

Once Store Credit has been applied to an account, it will automatically be deducted from your next purchase. "Your Credit" under your NNAW account is the best place to keep an eye on any unused Credits.

Please note that once you have selected the Store Credit option, the amount stored as Store Credit cannot be refunded to you via any other means.

Can I return an item purchased with Store Credit?

Yes, as long as the item is returnable at the time of purchase. The returnable status of an order is displayed on the product page and/or checkout when you place your order.

Please keep in mind Store Credit can only be refunded back as a Store Credit. Your credit will remain on your account for 12 months, from the date it was applied to your account, before expiring so you’ve got time to use it on something you love.

We are unable to transfer Store Credit between accounts.

NNAW accepts the following payment types: Visa, Visa Debit, MasterCard, Amex, PayPal, Google Pay, Apple Pay, Shop Pay and After Pay. If your preferred method is not listed then please get in contact at enquire@nnaw.com.au.

Sorry to hear you are having trouble placing an order. The easiest solution is to contact our team through our contact form or by email on enquire@nnaw.com.au or chat us on facebook messenger @nnaw.au. We will help sort your issue.

Security checks are made on all payments to ensure the authenticity of each card payment. We also use industry standard SSL encryption to protect your details. Any potentially sensitive information such as your address, name and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

If you need to amend any details (such as delivery address) please contact us immediately through our contact form or on enquire@nnaw.com.au. Once an order has been shipped, unfortunately, they cannot be cancelled or amended.

All orders are shipped using a tracked service - tracking details can be found on the 'order despatched' email.

All orders are dispatched from the Creators/Brands themselves directly to you.

Each creator has different standard and express shipping rates. You will also notice different minimum spends for free shipping per creator. 

Furniture, Art and Jewellery comes with production lead times which are excluded from the shipping time. 

For further information please see the product pages and the price and details quoted at checkout.

You may only ship to one address per order. If you would like items of your order to be shipped to multiple locations you will need to place separate orders for each address.

All items are insured against theft and accidental damage whilst in transit.

1. Reach out to us via email through our contact form or return@nnaw.com.au to receive the return instructions. 
2. All returns must be shipped with a track and trace as proof of postage.
3. Review our Shipping Policy and ensure the item(s) and packaging are in the same condition as they were received.
4. Package the item(s) into an Aus Post satchel and include a copy of your invoice or order number.
5. Include a written message with specific exchange details or request a refund.
6. Drop the package off at your local post office.
7. Keep a copy of the tracking number provided.

Once your return has been received and accepted by the Creator/Brand, your refund will be completed via the original payment method within 30 days, excluding the delivery costs if applicable. 

Make sure to include a note in your return with your exchange preferences. Once your return has been received and accepted, it can take up to 20 business days to receive your requested item. 

It’s our aim that every item arrives in great condition however if you receive a damaged item, or if it doesn’t quite match the description on site, please contact us. We will arrange a return and process a full refund or exchange for the defective item.

Due to the nature of customised orders, and the fact that they have been specially created for you, we will not be able to accept returns unless the customised pieces were damaged or faulty when delivered to you.

As you must track your package through Aus Post, please reach out to our team at return@nnaw.com.au and let us know when it has been received by the creator.